FAQ
About The Score Catcher
The Score Catcher is a small independent online store specialising in the sale of new and second hand vinyl and compact disc film soundtrack and scores. The Score Catcher operates from Yorkshire in the UK. Our support email address is support@scorecatcher.co.uk
The Score Catcher Promise
- All listed items are available in stock and to ship directly without delay - we do not take orders and then try to source items afterwards.
- Used items have been play-tested.
- All used regular edition CDs will be shipped in brand new cases. Special edition CDs will be shipped in their original cases.
How Do I Make a Purchase?
Find the product(s) you want and click on the ‘add to cart’ button, then follow the prompts through the checkout process. You may add multiple items to the cart before checking out. Delivery will be added at the point of checkout.
Delivery Charges and Time
We charge a flat rate of £2.50 to cover postage and packing irrespective of the number of items you order. We currently only deliver to the United Kingdom. All deliveries are sent via second class Royal Mail and usually take between 2 and 5 business days to arrive.
What Happens If I Am Out During Delivery?
If your package won’t fit through the letterbox, Royal Mail will attempt delivery of your item to one of your neighbours and they will post a ‘Something for you’ card through your letterbox telling you this.
If they’re unable to deliver an item to you, or a neighbour, your item will be returned to your local Royal Mail delivery office for you to collect it, or to arrange a redelivery. Again, they’ll post a ‘Something for you’ card through your letterbox telling you this. The ‘Something for you’ card shows the address and opening hours of the local delivery office.
Can I change my Delivery Address?
If you wish to change the delivery address for your order please contact us by at support@scorecatcher.co.uk within 24 hours of placing your order.